Refund policy

At Nine Life Health, we aim to ensure a smooth and transparent shopping experience. Please read our policy carefully before making a purchase.

Returns

Due to the nature of our products (health and wellness supplements), we do not accept returns once the product has been delivered.

However, returns may be considered only in the following cases:

  • You received a damaged product
  • You received the wrong item

To request a return, please contact us within 48 hours of delivery with:

  • Order ID
  • Clear images of the product and packaging

Requests made after this window may not be eligible.

Refunds

Once your request is reviewed and approved:

  • Refunds will be processed to your original payment method
  • The process may take 5–7 working days depending on your bank/payment provider

Refunds are applicable only in:

  • Damaged product cases
  • Incorrect product delivery

We do not offer refunds for:

  • Opened or used products
  • Change of mind after purchase

Cancellations

Orders can be cancelled only if they have not been shipped.

To cancel your order:

Contact us immediately after placing the order
Once the order is shipped, it cannot be cancelled

Important Notes

We recommend recording an unboxing video when receiving your order. This helps us process claims faster in case of issues.

Nine Life Health reserves the right to accept or reject requests based on verification.